Exchange & Refund

RECEIPT OF DEFECTIVE GOODS


It is important that the customer carefully checks the goods / products upon receipt in order to verify that the order is correct and not damaged. If the order has been damaged during transport, whether the damage is visible or hidden, the customer must report this as soon as possible to the carrier. Should the order not match the one ordered or have a manufacturing defect, the customer will need to contact COEN ANDERS within 7 business days from receiving the product.

COEN ANDERS carefully check all watches before they are shipped. In case there is a defect in spite of this, the customer may reach out to our customer service via the contact form. Please provide your order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to COEN ANDERS should be treated as if they were faultless. It is in all types of returns, it is extremely important that the product is packaged in such a way that it cannot be damaged during transit.

In the case that a returned product has been confirmed to be defective with fault on our part, COEN ANDERS has the right to replace the defective good with a replacement of the same model and refund you the cost of returning the product with the provision of a copy of the receipt indicating the costs. If the item has been discontinued, the customer will receive a full refund.

Please contact us here to request cancellation. to request cancellation.


EXCHANGE & REFUND POLICY


All returns and exchanges are only accepted for orders made directly from us. Items returned, or for exchange, must be received in new, unused and original condition, with the original packaging and any protective coverings and product information.

We will accept returns and exchanges that are sent back to us within 7 business days of receipt. Delivery charges incurred for return and exchanges will not be covered by us. Returns are at the cost of the buyer. If you wish to return a product, we advise you to return it in the same box you have received it in and to choose an insured shipping method which includes a Track & Trace. In the unlikely event that your package gets lost by the shipping provider of your choice, you are then always able to prove that the product was returned.

If you need to do a return or exchange for your order, please contact us here. We will assist you in the delivery process for the refund or exchange request.


EXCHANGE & REFUND TIME


Once we have received the product to return or exchange, we will assess whether it is in perfect, unused condition.

For a return under warranty, a refund will be made within 30 business days to the same payment card used to place the original order.

For an exchange, we will contact you via email to process your exchange request. When the exchange request is confirmed, your order will be delivered to you within 5 business days.